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OverviewOffering a premier service offering is the key to a fruitful relationship between customer and supplier. Having continously prided ourselves on the ability to listen and act on the needs of our customers, we are constantly striving for new and innovative solutions to create the perfect working partnership. With an unrivalled service offering, we are the only rental company in the UK able to offer the following as standard:
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Customer Services
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One number hire & service facilityUK Forks prides itself on a one number hire and service facility. Wherever you are in the UK, call 0800 123 101, press 1 for hire and 2 for service and breakdown to be connected to our national call centre, where a dedicated Hire or Service Controller will respond efficiently to your enquiry. |
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First class customer supportAs a valued customer of UK Forks, you will consistently receive only the very best personal care and attention.Constantly on hand, your key Account Manager is there to answer technical questions and to provide you with the best solution to suit your project. A team of dedicated Hire Controllers are there to advise you of equipment availability, take you through the ordering process and arrange the delivery of your equipment. |
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Experience / expertiseMaterial handling is an integral part of on-site productivity and therefore requires consideration throughout the project. UK Forks has the experience and expertise to provide you with the right equipment from start to finish.Pre-hire Site Survey Upon request, one of our CSCS qualified Account Managers can visit your site prior to hire to assess and advise you of the most suitable machine and attachments required for the job. Start of Hire Once your equipment requirements have been identifie, simply contact us on 0800 123 101 and press 1 for hire. Your dedicated Hire Controller will respond promptly to your call, taking you through the following hire procedures:
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DistributionUK Forks operate a UK-wide fleet of HGV trucks managed by our in-house transport divisionBy using measures such as overnight fleet transporters and real-time vehicle tracking, we are able to achieve prompt and realistic delivery times to site. Upon placing your order we will require the delivery date and address from you. Your Hire Controller will then confirm all details (defined by morning or afternoon), at which point you will also be advised of transport costs for your transaction. |
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Technical BackupRecognising the importance of minimal downtime, UK Forks has an unrivalled field service capability. Every piece of equipment is scrupulously checked and maintained by our trained fitters prior to deliver. To ensure minimum downtime and maximum performance are acheived we operate a 56 day safety inspection and service plan once your machine is on site. Should you require service, call 0800 123 101 and press 2. Our Service Controllers will then identify your machine within seconds and, in the event of a breakdown, an engineer will be on site promptly. If we can't fix the fault there and then, we will replace the equipment as soon as possible - normally within 24 hours. |
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Additional service optionsSafety and security issues, site presentation and corporate identity are of upmost importance for today's construction site; with these areas in mind, UK Forks offer a range of solutions that can be tailor-made to suit your project.
Machine Safety Extensive consultation and research with our customers, manufacturers and the HSE, has developed a range of safety devices that can be identified to suit specific site conditions.
Vehicle Security Plant theft is one of the most common crime in Britain today, which has inevitably contributed to the recent escalation in insurance premiums. In response to your need for effective security, we can provide a range of devices and services to deter theft.
* Except weekends NB. Please note that all the above are optional extras and that price and availability will depend on your contract type. |